Rapid Marine - Part of The Rapid Family

by Rapid Welding 24. February 2016 14:46

Ease of Use. Well Designed. Adjustable Solutions.  

Rapid Marine specialises in the design and manufacture of lifting slings and stainless steel 316 ratchet tie down kits for tenders. Especially made to conform to load test requirements, our straps and webbing - ideal for various applications, come certifiicated to confirm its maximum rating.

Why Buy from Rapid Marine?

  • All slings are fully adjustable
  • We use Stainless Steel fittings
  • Every sling has a unique serial number
  • We include full fitting instructions with all our slings.
  • All our slings are Insurance Compliant
  • Our slings are all manufactured in the UK
  • All our slings are certified to EU Safety Standards
When investing time and money in your pride and joy, it makes sense to use the best quality accessories.  
 
What Our Customers Say About Us 
 
".... appreciation of quality was immediate. Something as simple as some straps had been really well designed."
 
"........ provides a particularly neat solution to a problem we had using the standard mounting points. Everything came in very smart wash through net bags which makes rinsing off easy."
 
"A very happy customer. I want to openly thank (Rapid Marine) for the advice and ultimately the product."
 
"We have been using these products for sometime now, and can confirm they are top quality."
 
"We had the stainless steel plastic coated strops before, problem with them, when you change your tender you end up having to have new strops as you can be sure they won't fit, unlike the Rapid marine ones that are fully adjustable, ( we are on our forth tender in five years ) so they have saved us a lot more than they cost , just to add that they were also a lot cheaper than the stainless steel ones we had!"
 
"Another very satisfied customer of Rapid marine, and no connection with the company."
 
"First class products, first class quality, first class service."
 
"Would not go anywhere else for such products."
 
To view more comments on Rapid Marine, click HERE.
 
To visit the website and view all the products available, click HERE.

 

 WELCOME TO THE RAPID EXPERIENCE

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Customer Feedback ... We really do listen!

by Rapid Welding 4. March 2015 15:32

It is standard practice to invite all our customers to complete a short feedback survey following a purchase/order. It is completely optional, but a very useful tool in ensuring that we provide all our customers with the best possible experience when purchasing welding supplies, a matter that has always been and will continue to be of great importance to us.

Recently we received the following survey results:  

Overall Quality of Rapid Experience = 10

Appearance and Ease of Use of the website = 7

Enough Product Choice = Yes

How Competitive = Very

Goods Arrived = As Expected

Goods Well Packaged and Arrived In Good Order = Yes

Quality of Communications = Impressive

Received Good Value For Money = Yes

Use Us Again = Yes

Recommend Us = Yes

Receive Monthly Newsletter = Yes

Our response:

After thanking the customer for taking the time to complete the feedback, we highlighted the fact that they had marked us '7' for Appearance and Ease of Use of the website, referencing their additional comments which focused on a few niggles with functionality and accessing pictures. Having received feedback from previous customers about the website, we had already taken note of the issues brought to our attention and had begun implementing significant changes to bring about a better overall user experience.

We were able to share with this particular customer that his points had been of great interest to us, and that some exciting news was about to be announced, news we would like to share with you all now.

Rapid is currently in the process of having the website extensively updated with a brand new design, courtesy of Mustard Design Consultants. The grand 'go live' will be on April 1st, which also happens to be our 25 Birthday (but more on that later!!!!) and customers browsing for welding products can be promised a new and updated website that is also tablet and mobile friendly, simplifying the whole experience, just as you requested. 

Customers response: 

"Thanks for the acknowledgement, a first. I have received acknowledgments for feedback before but this is the first time I know one has been read and answered personally.
11/10 for communication, even more impressed.
Look forward to seeing the new site."

 

So there you have it, proof that we really do listen to what our valued customers have to say

Welcome To The Rapid Experience

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